Privacy Policy
Last Updated: February 14, 2023
SCOPE OF THIS POLICY
This privacy policy (“Policy”) explains how personal information is collected, used, and disclosed by LiquidPlanner Inc. (“LiquidPlanner”, “we” or “us”) with respect to your use of the Website located at www.liquidplanner.com (the “Site”) and the services provided by LiquidPlanner and accessed through the Site (the “Services”).
CHANGES TO THIS POLICY
We may revise and update this Policy at any time. We will provide notice that changes have been made by posting the revised Policy and updating the revision date at the top of the Policy. We encourage you to review the Policy whenever you visit the Site to make sure that you understand how your personal information is treated. Your continued use or access of the Site or Services after any changes to this Policy constitutes your agreement to any such changes.
PERSONAL INFORMATION WE COLLECT
We may collect various types of information about you including personal, demographic, and aggregate data. Our Site automatically receives and records information in our server logs from your browser or device, which may include your IP address, geolocation data, device identification, browser type, internet service provider, the referring or exit pages, the page you requested, and Cookie information. “Personal information” means information that specifically identifies you, such as your name, address, telephone number, and email address. Personal information does not include aggregate information, which is data we collect about the use of the Site or the Services or categories of such users unless it is linked with your other personal information. Aggregate data is used for a number of purposes, such as to help us understand trends and user needs so that we can improve our products and services, and is not subject to this Policy unless it is linked to your personal information. Personal information you voluntarily provide us may be collected in a number of ways through the Site and the Services, such as when you register for an account, create a profile, or send us an email. We may also collect personal information when you or others post content, send an email or message to another user, or participate in Organizations or Workspaces or other interactive forums or features of the Site or the Services. In addition, from time to time we may collect personal information that you provide in connection with participation in surveys, sweepstakes, contests, games, promotional offers, and other activities on the Site. If you are an Organization or Workspace owner (the originator of an Organization or Workspace with the ability to invite users to join), we also will collect your credit card and billing information. Please see the section below (Use of Cookies, IP Addresses, and Web Beacons) for a description of how some personal information also may be automatically collected through your use of the Site or the Services.
USES OF PERSONAL INFORMATION
In general, we use personal information that we collect to process your requests or transactions, to facilitate your use and our administration and operation of the Site and the Services, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, and to learn more about and improve the Site and the Services and for the purpose for which information was provided. For example, we may use the information we collect to
- provide you with the services you request and to complete any transactions or enable the use of any features;
- analyze how Visitors use the Site;
- send you account related or customer service emails;
- contact you about our or a third party’s services, products, activities, research studies, special events or offers;
- respond to your emails, submissions, comments, requests for technical support or assistance, or complaints;
- process payments;
- request feedback and to enable us to develop, customize and improve the Site, the Services, and new offerings; and
- notify contest winners.
SHARING OF PERSONAL INFORMATION
LiquidPlanner does not sell personal information to third parties, share personal information with third parties for cross-context behavioral advertising, or disclose personal information with third parties except as described in this Policy, as it may be revised from time to time. We may share personal information with third parties when you request us to do so or otherwise give your consent. We may also share personal information with consultants, vendors, and service providers (“Service Providers”) who perform functions on our behalf. In addition, we may share your information with third parties if we have a good faith belief that the disclosure is necessary or appropriate to comply with law or legal process; to protect and defend the rights and property or personal safety of LiquidPlanner, our customers, or the public; to prevent and protect LiquidPlanner and our users from fraudulent, abusive, unlawful, or unauthorized use of the Site; or to otherwise enforce our rights and agreements. Your personal information also may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be transferred as one of the business assets of LiquidPlanner.
PRIVACY SHIELD NOTICE
Privacy Shield Certification. LiquidPlanner complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland and the United Kingdom to the United States, respectively. LiquidPlanner has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. LiquidPlanner is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and has self-certified compliance with Privacy Shield Principles, effective as of the date its certification is posted at https://www.privacyshield.gov/list. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov.
International Transfer of Data. We are based in the United States and the information we collect is governed by U.S. law. The information we collect may be transferred to, used from, and stored in the United States or other jurisdictions in which LiquidPlanner, our affiliates, or our service providers are located; these jurisdictions (including the United States) may not guarantee the same level of protection of personal information as the jurisdictions in which you reside. By using the Services, you acknowledge and agree to any such transfer of information outside of the jurisdiction in which you reside. In order to provide essentially equivalent protection as provided by the European Union and comply with data protection laws around international data transfer mechanisms after July 16, 2020, LiquidPlanner enters Standard Contractual Clauses with companies to comply with data protection requirements when transferring personal data from the European Economic Area, Switzerland, or the United Kingdom. Taking into account the circumstances of the transfer and supplementary measures taken by LiquidPlanner, compliance with the Standard Contractual Clauses ensures appropriate safeguards for such cross-border transfers. LiquidPlanner will notify companies if it becomes unable to comply with the Standard Contractual Clauses.
Onward Transfers. Third parties may have access to your information for the limited purpose of providing the service we have contracted with them to provide. LiquidPlanner will take reasonable and appropriate steps necessary to ensure that any third party who is acting as a “data processor” under EU and Swiss terminology is processing the personal information we entrust to them in a manner that is consistent with the Swiss-US Privacy Shield Principles and Standard Contractual Clauses as applicable.
Contact. Participating European countries’ citizens and Swiss citizens should direct any questions, concerns, or complaints regarding LiquidPlanner’s handling of personal information or compliance with the Standard Contractual Clauses, EU-U.S. Privacy Shield or Swiss-U.S Privacy Shield to LiquidPlanner at privacy@liquidplanner.com.
Disputes. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield. Please contact LiquidPlanner first. A binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
EU DATA SUBJECT RIGHTS
Scope. This section applies when the processing of your personal data is governed by the EU General Data Protection Regulation (“GDPR”).
Lawful grounds. If you reside in the European Economic Area or Switzerland (collectively the “EU”), we rely on the following lawful grounds under the General Data Protection Regulation (“GDPR”) to process (collect, store, and use) your personal data: (a) it is necessary for the performance of a contract with you; (b) our or a third-party’s legitimate business interest; or (c) your consent. Our customers determine the lawful grounds for the processing of personal data submitted through their use of our Services and we limit such processing to our customers’ instructions.
Security. How we protect your personal data is described in more detail in our Security Statement.
Transfer to the United States. We are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States in the absence of an adequacy decision (after July 16, 2020) because it is necessary for the performance of a contract with you, or with your explicit consent. We also use Standard Contractual Clauses, as amended or updated, with our customers to provide adequate protection for the transfer and processing of your personal data in the United States.
Individual rights and requests. We provide tools to our customers to respond directly to data subject requests to access, transfer, rectify or erase their personal data, or to restrict or object to the processing of their personal data. You may also contact us at privacy@liquidplanner.com to request access to, transfer of, and rectification or erasure of your personal data, or restriction of processing, or to object to processing of your personal data. Please specify the nature of your request and the information that is the subject of your request. We may require you to submit additional information necessary to verify your identity and status as an EU data subject. If we are processing your personal data for a customer, we will forward your request to our customer and assist the customer in responding within 30 days. If you are a visitor to our Site, we will respond to your request directly within 30 days. If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at any time without affecting the lawfulness of processing based on consent before it is withdrawn. To withdraw consent, email us at privacy@liquidplanner.com.
Retention. We retain your personal data for as long as necessary for the purpose in which it was collected to either perform a contract, or for our or a third party’s legitimate interest, or for the purpose for which you consented.
CALIFORNIA PRIVACY RIGHTS
This section provides details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA”.
Personal information. For details about the personal information we collect, please see the PERSONAL INFORMATION WE COLLECT section above. We collect this information for the business and commercial purposes described in the USES OF PERSONAL INFORMATION section above. We share this information with the categories of third parties described in the SHARING OF PERSONAL INFORMATION section above. LiquidPlanner does not “sell” (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we do use third-party cookies for our advertising purposes as further described in the USE OF COOKIES section below.
Your Rights. Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any sales that may be occurring, and to not be discriminated against for exercising these rights.
Contact. California consumers may make a request pursuant to their rights under the CCPA by contacting us at privacy@liquidplanner.com. Consumers may also designate an authorized agent to make a request on their behalf.
| CCPA Consumer Data Request Metrics (2022) | Number of Requests Received | Number of Requests Fulfilled (In Whole or In Part) | Number of Requests Denied | Average Number of Days for LiquidPlanner's Response |
|---|---|---|---|---|
| Consumer requests to know about the personal information that LiquidPlanner collects and/or how it is used and shared | 0 | 0 | 0 | n/a |
| Consumer requests to delete their personal information from our database* | 32 | 31 | 1** | 18 |
| Consumer requests to opt-out of our personal information collection practices | 0 | 0 | 0 | n/a |
| CCPA Consumer Data Request Metrics (2021) | Number of Requests Received | Number of Requests Fulfilled (In Whole or In Part) | Number of Requests Denied | Average Number of Days for LiquidPlanner's Response |
|---|---|---|---|---|
| Consumer requests to know about the personal information that LiquidPlanner collects and/or how it is used and shared | 0 | 0 | 0 | n/a |
| Consumer requests to delete their personal information from our database* | 38 | 34 | 4** | 19 |
| Consumer requests to opt-out of our personal information collection practices | 0 | 0 | 0 | n/a |
* The total “Number of Requests Received” includes individuals who requested to exercise their rights to delete under applicable privacy laws in both the EU and California.
** LiquidPlanner held no records matching the requests.
ONLINE COMMUNITIES
The Site and Services include certain online communities and other interactive features, such as Organizations or Workspaces, user profiles, forums, and message boards. Please note that information you post or provide to public areas of the Site is publicly available and may be shared with other users. Other than your password, your registration information (i.e., name, email address, user ID, and avatar photo, if selected) will be available to all users or members of any Organization or Workspace you join. The information you post in an Organization or Workspace may be available to other users who have joined that Organization or Workspace. You should always be cautious when giving out personal information to others in public online forums.
USE OF COOKIES, IP ADDRESSES, AND WEB BEACONS
The Site and some Services and advertisements on our Site may contain “cookies.” A cookie is a piece of data that is stored on your hard drive and records your preferences and other data about your visit to the Site. If we combine cookies with or link them to any personally identifiable information, we will treat this information as personal information; otherwise, it is treated as and used in the aggregate. Clear gifs (also known as web bugs or web beacons) may also be used on the Site or in emails relating to the Site. Clear gifs are small, invisible graphic images that allow the collection of certain information and monitor user activity on the Site. We use cookies, clear gifs, frames, server log analyses, and other technology to customize your experience with our Site and the Service. Most internet browsers will allow you to erase cookies from your hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. If you block cookies, some portions of the Site and the Service may not function properly. We do not control cookies in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. We may also use a third-party advertising company to display ads on the Site. These companies may use information about your visits to this and other Websites in order to provide advertisements on this Site and other Websites about goods and services that may be of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://www.networkadvertising.org/optout_nonppii.asp.
PROTECTING PERSONAL INFORMATION
We strive to protect personal information while it is under our control. Your account information is accessible online only through the use of a password. To help protect the confidentiality of your personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Site by any person using your password. Please advise us immediately if you believe your password has been compromised or misused.
OPTING OUT
If you do not wish to receive promotional email from LiquidPlanner about our products and services, you may opt out by logging in to your account settings online and updating your contact preferences. Please note, even if you opt out of receiving promotional email from LiquidPlanner, you may still receive transactional and relationship emails, including messages relating to transactions or services you have specifically requested, responding to any email from you to us, notifying you of updates or changes to our policies and procedures, or which otherwise provide you with information we believe is important to users. Our systems require time to update so your opt-out requests may not update immediately.
SPECIAL NOTICE REGARDING CHILDREN
The Site and the Services are not designed for nor do we knowingly collect personal information from children under the age of 13.
LINKS TO OTHER WEBSITES
Any links from the Site to third-party Websites are provided for your convenience. Personal information you provide on the linked pages is provided directly to that third party and is not subject to this Policy. Please review the third party’s privacy policy to better understand its privacy practices.
CONTACT INFORMATION
Your privacy is important to us. If you have any questions, concerns, or complaints regarding our Policy or practices, or if you wish to access, verify, correct, or delete any personal information we have collected, please contact us. We will endeavor to respond to your complaint, inquiry, or information request to the extent possible, in a timely and efficient manner.
Privacy Officer
LiquidPlanner, Inc.
300 Lenora Street Suite 1831
Seattle, WA 98121
privacy@liquidplanner.com