LiquidPlanner Service Level Agreement
SERVICE LEVEL AGREEMENT
| Site Uptime1 | 99.9% monthly | |
| Site Status | status.liquidplanner.com This page is updated in real time during a service incident. Visit this page for the latest information. | |
| Support Channel | Online Help: www.liquidplanner.com/support
Email: support@liquidplanner.com |
|
| Hours of Coverage | Monday–Friday, 7 a.m. to 5 p.m. Pacific Time | |
| Response Times | Initial Response | Ongoing Response |
| Critical Issue2 | 1 business hour | Hourly updates |
| Regular Issue | 1 business day | 1 business day |
| 1 Site Uptime | Site: https://app.liquidplanner.com OR https://next.liquidplanner.com. Does not include planned/announced outages for maintenance.3 | |
| 2 Critical Issue | LiquidPlanner site(s) is(are) unavailable. See site status: http://status.liquidplanner.com | |
| 3 Scheduled Maintenance | Maintenance windows will be scheduled as needed. Scheduled downtime will be posted in the application(s) and on the Site Status page, in advance. | |